Effective Date: 04/14/2025
At icoreservice.co, customer satisfaction is important to us. We strive to provide high-quality services in a timely and professional manner. This Refund Policy explains when you may be eligible for a refund and the terms that apply.
1. Service-Based Refunds
We provide technical and support services that are generally non-refundable once the service has been delivered. However, we may offer refunds under the following circumstances:
Eligible Refund Scenarios:
- Service not delivered: If you paid for a service that was not initiated or delivered, you may request a full refund.
- Booking canceled in advance: If you cancel a scheduled appointment at least 24 hours before the scheduled time, you may receive a full or partial refund.
- Duplicate payment: If you were charged more than once for the same service, we will refund the duplicate amount.
Non-Refundable Scenarios:
- Services already rendered or partially completed.
- Issues caused by customer-provided incorrect information.
- Missed appointments without prior notice.
- Diagnostic or inspection fees (if applicable).
2. How to Request a Refund
To request a refund, please contact us within 7 days of your service date.
📧 Email: support@icoreservice.co
Include:
- Your full name
- Service date
- Order/booking reference number
- Reason for the refund request
We will process your request within 5–7 business days and notify you of the outcome.
3. Refund Method
Approved refunds will be issued using the original payment method. Processing times may vary depending on your bank or payment provider.
4. Late or Missing Refunds
If you haven’t received your refund after approval:
- Check your bank account or payment app again.
- Contact your bank or payment provider; there may be a processing delay.
- If you’ve done the above and still have not received your refund, please contact us at [Insert support email].
5. Changes to This Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with the updated effective date.
If you need help or have questions about this policy, feel free to reach out to us at support@icoreservice.co